Booking Terms & Cancellation Policy

Last updated: 19 August 2026

These terms apply when you book a mobile DPF assessment, cleaning or related service with DPF-PRO. Please read them before confirming your appointment.

1. Price and booking deposit

  • The standard advertised service price is £360, unless we agree a different price with you in writing.
  • A £150 booking fee is required to secure your appointment. It includes the call-out, diagnosis and assessment and is deducted from the £360 total.
  • The remaining £210 is due when the booked work is completed, unless we agree otherwise in writing.
  • Your appointment is not fully confirmed until the £150 booking fee has been received.

2. Pay Assist option

Where available, you may choose to pay using Pay Assist, subject to Pay Assist’s eligibility checks and separate terms. The payment plan will initially be set up for the full agreed service price of £360.

Our service price is still treated in two parts: £150 for booking and £210 on completion of the cleaning service. Your repayments to Pay Assist may follow a different schedule under your finance agreement.

If our assessment shows that the DPF cleaning cannot or should not be carried out, we will amend or cancel the Pay Assist plan so that it reflects only the price of any assessment or other work that you agreed to and that we actually provided. We will explain any revised amount before making the change and provide confirmation of the amendment.

3. Cancelling or rescheduling

To cancel or reschedule, contact us using the details in your booking confirmation. Notice is measured from the scheduled start of your appointment.

  • More than 24 hours’ notice: you may cancel and receive a refund of the booking deposit, or move the deposit to a new appointment.
  • 24 hours’ notice or less: the booking deposit may be retained as a late-cancellation charge, up to a maximum of £150, to cover the direct loss caused by the cancellation.
  • No-show or no access: if our technician cannot access the vehicle or safely carry out the appointment at the agreed time, this will normally be treated as a late cancellation.

Any amount retained will be reasonable and will not exceed the loss directly caused by the cancellation. Where we are able to reduce that loss, for example by filling the appointment, we will take that into account.

4. If DPF-PRO changes or cancels the appointment

Mobile work can occasionally be affected by technician illness, vehicle problems, unsafe conditions, severe weather or circumstances outside our reasonable control. If we need to change your appointment, we will offer a suitable alternative. If we cancel and cannot provide an acceptable alternative, any deposit paid for the unprovided service will be refunded in full.

5. Vehicle access and customer responsibilities

  • You must provide accurate vehicle and fault information when booking.
  • The vehicle must be available at the agreed location and time, with safe and lawful access for our technician.
  • An adult authorised to approve the work must be contactable during the appointment.
  • Please tell us in advance about access restrictions, parking controls or known safety issues.

6. Assessment and additional work

A booking does not guarantee that cleaning or repair will be suitable for every vehicle. Diagnostic findings may show that further repairs, parts or specialist work are required. We will explain any recommended additional work and its price before proceeding. We will not carry out chargeable work outside the agreed service without your approval.

7. Online and telephone bookings

If consumer cancellation rights apply to a booking made online or by telephone, nothing in these terms removes those rights. If you ask us to begin providing the service during a statutory cancellation period, you may be required to pay a reasonable amount for work supplied before you cancel, where permitted by law.

8. Refunds

Approved refunds will be returned using the original payment method as soon as reasonably practical. We will not retain a deposit where the service is cancelled because of our own failure to provide it, except where the customer agrees to transfer it to another appointment.

9. Statutory rights

Nothing in these terms limits your statutory consumer rights or excludes liability that cannot legally be excluded. If any part of these terms is found to be unfair or unenforceable, the remaining terms will continue to apply.

10. Contacting us

For cancellations, rescheduling or questions about a booking, contact DPF-PRO using the phone number or email address shown on our website or in your booking confirmation. Please include your name, vehicle registration and appointment date.